If your customer started or completed a Wisetack financing application and then decided to pay by credit card or another method, sending the invoice may fail with a balance-mismatch error if the invoice total changed after the application was started. You do not need to cancel or delete the financing application to resolve this — the fix is to resend the invoice and update the financing amount.
Why the Error Appears
The balance mismatch error appears because the invoice total changed after the financing application was started. Wisetack is still holding the original financed amount, so Floorzap blocks the send until the two figures are reconciled.
How to Resend the Invoice
To clear the error and get the invoice to your customer, resend it and confirm the updated financing amount.
Open the invoice and resend it from the invoice actions.
When the Update Financing Amount prompt appears, select Yes.
Your customer receives the updated invoice and can pay the remaining balance by credit card or another supported method directly from it.
About the Wisetack Scope Change Request
Selecting Yes on the Update Financing Amount prompt does two things: it sends the updated invoice to your customer, and it triggers a scope change request with Wisetack for the revised financing amount.
The scope change request is expected behavior, not an error. It appears because the invoice total changed after the financing application was started.
What happens next depends on how your customer is paying:
If they still want financing, they accept the updated amount and continue with their existing application.
If they are paying another way, they can safely ignore the scope change request from Wisetack and pay the remaining balance from the invoice instead.
Either way, the financing application does not need to be cancelled or deleted for the payment to go through.