2-way SMS is an optional add-on feature. If you're interested in enabling this service for your account, please contact Floorzap Support for additional details and pricing information.
Before You Start
2-way SMS must be enabled on your account before you can send texts or receive replies. Contact Floorzap Support to turn it on.
2-way reply routing only works for texts sent manually — from the customer profile's SMS panel, the manual Send Text Reminder button on a task, or quotes/invoices sent directly. Automated or scheduled task reminders do not support customer replies coming back to the sales rep.
Sending an SMS to a Customer
To send a text to a customer — either proactively or as a quote/invoice — start from the customer's profile:
Navigate to the customer's profile.
Click the SMS tab.
Type your message and send. The customer will receive it as a text and can reply directly.
When a Customer Replies to an SMS
When a customer replies to a quote, invoice, or manual SMS, Floorzap notifies the assigned salesperson and logs the conversation under the customer's profile.
Reply notifications go directly to the salesperson's personal phone as a text message — not a bell notification or email. The full conversation can be viewed at any time under the customer's profile → SMS tab.
When a customer replies, the salesperson assigned to that customer receives a text message on their personal phone.
To reply, navigate to the customer's profile and open the SMS tab.
Review the customer's message and send your SMS reply. The customer receives it as a text.
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