When a customer texts your 2-Way SMS number, Floorzap forwards that text to the assigned sales rep. The message history just wasn't showing where it actually went.
The "To" column on a customer's SMS tab, and in Reports > Sent Messages, now shows the real destination: the sales rep's phone, or your Callback SMS Number when an employee texts in or the rep has no phone on file.
Forwarding itself always worked correctly; this only affects what showed up in the history.