This step must be completed before Floorzap is able to move to A2P compliance. Carriers require businesses to have public, verifiable SMS consent and opt-out language on their website before a business can be approved for text messaging.
What You Need To Do
Your website needs 3 separate pages (not one combined page) with the following policies:
Privacy Policy
Terms & Conditions
Acceptable Use Policy
Copy each template below, replace every bracketed placeholder (like [Company Name]) with your actual business information, and publish each one as its own live page on your website.
1. Privacy Policy
COMMUNICATION VIA SMS AND MOBILE MESSAGING
By providing your mobile phone number to [Your Company Name] ("[Your Company Name]"), you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls, related to your use of our services, your account, transactional updates, or other service-related notifications. These communications may be sent via automated technology or manual dialing systems.
Message frequency may vary based on your interaction with [Your Company Name]. Standard message and data rates may apply. Please contact your mobile carrier for details.
OPTING OUT
You may opt out of receiving SMS messages from [Your Company Name] at any time by replying "STOP" to any SMS you receive. Upon sending "STOP," we will send a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages unless you opt in again.
You may also request to opt out by contacting us directly at [business email address].
USE AND PROTECTION OF MOBILE INFORMATION
Your mobile number and opt-in status will not be shared, sold, rented, or used for third-party marketing purposes. [Your Company Name] will only use your phone number in accordance with this Privacy Policy and for the specific services or communications you've consented to receive.
CONSENT AND ACCEPTABLE USE
Providing your mobile phone number constitutes your agreement to receive communications as described above. Use of our messaging services is subject to our Acceptable Use Policy, which outlines requirements around consent, content restrictions, sender identification, and opt-out handling.
2. Terms & Conditions
Terms & Conditions (SMS Messaging)
SMS Messaging Terms
These Terms & Conditions govern SMS/text messaging services ("Messaging Services") provided by [Company Name]. By providing your mobile phone number and consenting, you agree to receive SMS messages as described below.
Types of Messages
By opting in, you may receive SMS messages related to your services, including but not limited to:
Appointment confirmations and reminders
Scheduling updates
Technician arrival notifications
Billing and payment notifications
Post-service follow-ups
Customer-requested quote follow-ups
Messages may be sent using automated or manual systems.
Consent
SMS consent is obtained verbally, either in person or over the phone. At the time consent is obtained, customers are informed of: message types, message frequency variability, message and data rate disclosures, and opt-out and help instructions.
Consent is not a condition of purchase and may be withdrawn at any time.
Message Frequency
Message frequency may vary based on customer interaction and services requested.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan. [Company Name] is not responsible for carrier charges.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation and no further SMS messages will be sent unless you opt in again. You may also opt out by contacting us at [business email address].
Help & Support
Reply HELP to any message for assistance, or contact us at [business phone number] or [business email address].
Privacy
Your mobile phone number and opt-in information are handled in accordance with our Privacy Policy. We do not sell or share mobile numbers for third-party marketing purposes. View our Privacy Policy here: [Link to Privacy Policy page]
Carrier Disclaimer
SMS delivery is subject to mobile carrier availability. [Company Name] is not responsible for delayed or undelivered messages due to carrier limitations.
Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of SMS services constitutes acceptance of any updated terms.
3. Acceptable Use Policy
Acceptable Use Policy (SMS & Mobile Messaging)
Overview
This Acceptable Use Policy ("Policy") governs the use of SMS/text messaging and mobile communication services ("Messaging Services") provided by [Company Name] ("we," "our," or "us"). By receiving or engaging with our Messaging Services, you agree to this Policy. Failure to comply may result in suspension or termination of messaging services.
Consent Requirements — Obtaining Consent
We require express consent before sending any SMS or mobile messages. Consent is obtained verbally, either in person or over the phone. At the time consent is obtained, customers are informed of: the types of messages they will receive, that message frequency may vary, that message and data rates may apply, and how to opt out or request help.
Customers must explicitly agree to receive SMS messages. Consent is documented in our system prior to sending any SMS messages and includes the date, time, and method of consent.
Revocation of Consent (Opt-Out)
Customers may opt out of SMS messages at any time by replying STOP to any message. Upon opting out, a confirmation message may be sent, and no further SMS messages will be sent unless the customer re-enrolls. Customers may also request to opt out by contacting us directly at [business email address].
Sender Identification
All outbound SMS messages clearly identify [Company Name] as the sender, unless the message is part of an ongoing customer-initiated conversation.
Permitted Message Content
Messages sent using our Messaging Services are transactional and service-related, including: appointment confirmations and reminders, scheduling updates or changes, technician arrival or on-the-way notifications, billing or payment notifications, post-service or post-installation follow-ups, and quote follow-ups requested by the customer. We do not send unsolicited or spam messages.
Prohibited Use
Our Messaging Services may not be used to send: messages without proper consent; unsolicited, deceptive, or misleading messages; content that is unlawful, abusive, fraudulent, or harmful; or messages intended to evade opt-out mechanisms or carrier safeguards.
Message Frequency & Compliance
Message frequency varies based on customer interaction and services requested. Opt-out requests are honored immediately and in compliance with applicable laws and carrier requirements.
Enforcement
Violations of this Policy may result in suspension or termination of messaging services and may be reported to messaging providers or mobile carriers if required. We reserve the right to update this Policy at any time.
Privacy & Data Use
Mobile phone numbers and opt-in information are handled in accordance with our Privacy Policy. We do not sell, rent, or share mobile numbers for third-party marketing purposes. View our Privacy Policy here: [Link to Privacy Policy page]
Contact
For questions about this Policy, contact: [business email address] / [business phone number]
Before Moving On To A2P Compliance
Confirm the following:
All 3 policy pages are live on the customer's website as separate, publicly accessible pages
Every bracketed placeholder has been replaced with real company name, email, and phone number
The pages cross-link to each other where indicated (Privacy Policy ↔ Terms & Conditions ↔ Acceptable Use Policy)
You have the 3 live URLs on hand to reference during A2P registration
Once all three pages are live, Notify your Floorzap Account Representative and they will move on to the A2P compliance steps.