A global (universal) discount can show a different total in Floorzap than in QuickBooks Online after syncing. The most common cause is the discount type used when the quote or invoice was created — it controls how the total is calculated and how the discount syncs to QuickBooks.

Floorzap offers several global discount types, including Default and Default - Tax. The Default - Tax type was added specifically to keep Floorzap and QuickBooks totals consistent: it applies the discount per line item, which matches how QuickBooks calculates the taxable amount.

If a quote or invoice uses the plain Default type instead, Floorzap displays the total using its own logic while QuickBooks calculates using its own tax logic. The two systems can then show different discount amounts and totals after syncing — and re-syncing the invoice will not resolve the difference, because the discount type is set on the invoice itself.

Whenever an invoice will sync to QuickBooks, create the quote or invoice using the Default - Tax global discount type. This keeps the discount and totals consistent between the two systems from the start.

If the invoice has not yet been marked Complete, you can correct the discount type:

Because re-syncing on its own does not change the discount type, the discount must be removed and reapplied with the correct type for the totals to line up.

Once an invoice has been marked Complete, its discount type and totals are locked, so a mismatch on a finalized invoice generally cannot be corrected retroactively. If you find a discrepancy on a completed invoice, contact Floorzap Support via Zappy to review that specific invoice before making any manual changes in QuickBooks.

If totals still don't match after reapplying the discount and re-syncing, contact Floorzap Support via Zappy with the invoice numbers in question.