When Floorzap syncs an invoice to QuickBooks Online (QBO), the date that appears in QBO is pulled from the Manual Invoice Date field in Floorzap at the time of sync. If that field is empty, Floorzap falls back to another date depending on whether the invoice has been signed — which can cause an unexpected date on financial reports, including sales tax reports.

The date that syncs to QuickBooks Online depends on what data is available at the time of sync. If the Manual Invoice Date field is empty, Floorzap uses a fallback date:

This is intended behavior — the system uses whatever date is available at the time of sync. The discrepancy appears when you expected a specific date but the Manual Invoice Date field was empty, so a fallback date was used instead.

The corrected date updates in QBO immediately upon re-sync.

To avoid date discrepancies, always enter the date in the Manual Invoice Date field in Floorzap before syncing the invoice to QBO. This ensures the correct date flows through to your QuickBooks financial and sales tax reports.

If invoices continue to show an incorrect date after re-syncing, or if you need help correcting multiple invoices, contact Floorzap Support via Zappy with the invoice numbers in question.