If your account has access to more than one QuickBooks Online (QBO) company — for example, after upgrading from Simple Start to a new QBO plan, or if you manage multiple businesses — you may need to verify or update which QBO company Floorzap is currently writing to.
Floorzap stores the QBO company connection as a "realm ID" in the database. This value is not visible anywhere in the Floorzap UI — the only way to verify or change it is to go through the Connect with QuickBooks flow.
How to Verify or Change Which QBO Company Is Connected
Follow these steps to confirm which QuickBooks Online company Floorzap is connected to, or to switch to a different one.
In Floorzap, go to Settings → Integration → QuickBooks.
Click the Connect with QuickBooks button.
Complete the OAuth login flow. If your QBO account has access to more than one company, you will be prompted to select which company to connect to.
Select the intended company and complete the connection.
If the wrong company was previously selected, reconnecting through this flow and choosing the correct company will update the connection. All future syncs will write to the newly selected company.
Floorzap can only connect to one QBO company at a time. If you need invoices from multiple Floorzap locations to appear in separate QBO companies, that is not currently supported — all locations sync to the single connected QBO instance. See QuickBooks: Sync Workflow & Troubleshooting for more on multi-location sync.