Floorzap's B2B integration connects to each of your B2B vendors once a day, using the username and password saved for that vendor, and retrieves any new product files the vendor has published. When everything is working, pending files appear under Non-Inventory Products > Import From B2B, and bringing in the latest pricing and product data is as simple as clicking Import.
Two things can go wrong with B2B imports: files stop appearing at all, or files appear but fail to download. The causes and fixes are different, so this guide covers them separately.
Why B2B Files Stop Appearing
When B2B files stop appearing for import, there are two common causes:
The vendor connection details no longer match. If the vendor changed your B2B username or password (for example, a rotated password), Floorzap can't connect to the vendor and no new files are retrieved.
The vendor hasn't published new files. The vendor may not have released new files yet, their data export may be temporarily down, or they may be experiencing a delay. Floorzap can only import files the vendor has made available.
Fix a B2B Vendor Connection That Fails to Validate
If B2B files stop appearing, check the vendor connection first. Floorzap can only connect to a B2B vendor when the username and password saved in Floorzap exactly match what the vendor currently requires. You can update these credentials yourself in Settings.
Click Settings, then select Vendors.
Search for the vendor whose files aren't appearing and open it to view its B2B connection settings.
Click Validate to check the B2B connection. If validation succeeds, the credentials are correct — skip to What to Do When Files Aren't Appearing below.
If validation fails, contact the vendor to confirm your current B2B username and password, and ask whether either changed recently. You can use the B2B Email Template to request them.
Enter the confirmed Username and Password in the vendor's B2B connection settings, then click Save.
Click Validate again to confirm the B2B connection now works.
After the B2B connection validates, Floorzap retrieves new files on its next daily run. Expect files to appear under Import From B2B within 24 to 48 hours. The host URL is filled in from Floorzap's vendor list, so you normally only need to update the username and password. If your vendor tells you the host or port for your B2B account has changed, contact Floorzap Support with the vendor name and the new details.
What to Do When Files Aren't Appearing
If the B2B vendor connection validates but files still aren't showing up for import, follow these steps to identify whether the issue is on the vendor's side or needs Floorzap Support.
Check multiple vendors. If files are missing for one vendor but present for others, the issue is almost certainly on that specific vendor's side.
Contact the vendor directly. Confirm that their data export is active and that files are being published for your account. Ask for the last date they successfully published a file.
Wait and check again. Vendors often publish files on a schedule (daily, weekly, etc.). If the vendor confirms files are being published, they may appear after Floorzap's next daily run.
Contact Floorzap Support if files still don't appear after the vendor confirms their export is active. Include the vendor name(s), the last date files were successfully imported, and whether the issue affects one vendor or multiple.
If you've recently added a new B2B vendor and files have never appeared, make sure setup is complete on both the Floorzap side and the vendor's side. See the B2B Setup Guide for step-by-step instructions.
B2B Files Appear in the List but Fail to Download
If your B2B files are visible in the Import From B2B list but every download attempt returns an error, this is not a vendor connection problem. The files were retrieved successfully, and the failure is happening on the Floorzap side. Contact Floorzap Support with the exact error message and your Floorzap site URL so the issue can be investigated.
Do not delete or re-add the vendor connection to try to fix a download error. It will not resolve the problem, and you will lose your existing vendor configuration.