If a contractor's appointments seem to vanish from the calendar after you select a work order in the Installation Schedule, nothing has been deleted. This article answers the question "Why do other appointments disappear when I select a work order in the scheduler?" Selecting a work order filters the calendar to that work order's appointments, and the other appointments are still on the schedule.
How Selecting a Work Order Changes the Installation Schedule Calendar
The left panel of the Installation Schedule, headed Contractors, controls which appointments the calendar shows. Here is what each control does to the calendar.
Contractor list: click a contractor's name to show only that contractor's appointments on the calendar, and click the name again to deselect it. You can select more than one contractor, and the Search Contractor box above the list helps you find a name.
Work order dropdown: pick a work order from the dropdown that reads Select Work Order Number. Any contractor you had selected is cleared, and the calendar shows only the appointments for that work order. The contractor list then shows the contractors on that work order, unless Show All Contractor(s) is checked.
Other appointments: once a work order is selected, the contractor's other appointments are hidden by the filter. They are not deleted and are still on the schedule.
How to See a Contractor's Full Schedule in the Installation Schedule
To see all of a contractor's scheduled appointments in the Installation Schedule, leave the work order dropdown unselected and click the contractor's name. On a narrow browser window the main menu is tucked away until you open it, and the path to the Installation Schedule is the same: the Schedule menu, then Installation Schedule.
Open the Schedule menu and click Installation Schedule. The View Schedule page opens with the Contractors list in the left panel.
Leave the dropdown that reads Select Work Order Number unselected. If you already picked a work order, clear it back to no selection, which also clears your contractor selection.
Click the contractor's name in the Contractors list. The calendar shows all of that contractor's appointments.
What the View Schedule Page Shows
The left panel of the View Schedule page, which you open from Schedule, then Installation Schedule, is headed Contractors. From the top, it has these controls.
Reset button
Select Customer dropdown
Select Locations box: click it to pick one or more locations. It reads Select Locations until you choose one.
Select Work Order Number dropdown: lists work order numbers with the job type and customer name
Blue arrow button beside the work order dropdown: opens the selected work order in a new tab, or shakes the dropdown if no work order is selected. Only administrators, managers and operators see this button.
Include Completed Work Orders checkbox
Select By Job Type dropdown
Show All Contractor(s) checkbox
Contractor list, with a Search Contractor box above it
At the top right of the View Schedule page, outside the left panel, the Only Display Work Order No. switch controls how much detail each appointment shows on the calendar.
When the switch is on, each appointment on the calendar shows only its work order number.
When the switch is off, each appointment shows its full details again.
If appointments you expect are still missing after you clear the work order, contact Floorzap Support with the contractor name and the dates in question.