When Floorzap sends emails to your customers — quotes, invoices, reminders, and other notifications — those emails come from [email protected], not your personal or business email address.
Floorzap sends email through its own sending domain, which is fully configured with SPF, DKIM, and DMARC records. These are email authentication standards that tell receiving mail servers the message is legitimate. Sending from a personal or unconfigured domain would cause your emails to be flagged as spam or rejected entirely — which is why the from address is always [email protected].
How to Make Sure Customer Replies Reach the Right Person
Even though emails go out from [email protected], you can control where customer replies are directed by configuring your Reply-To setting. Floorzap offers three options: route replies to the salesperson who sent the email, to the location's email address, or to a custom address you specify.
Go to Settings → Common/Automation → Reply to Email Options.
Choose your preferred reply routing:
Reply to Sender — Customer replies go to the salesperson associated with the email.
Location — Replies go to the email address on file for the store location.
Custom — Replies go to a specific email address you enter.
Save your changes.
If this setting is not configured, customer replies may not reach anyone. Make sure to set a Reply-To option before sending customer-facing emails from Floorzap.
IT / DNS FAQ
Do I need to set up DKIM or SPF records for Floorzap emails?
No. Emails sent from Floorzap to your customers come from [email protected] and are authenticated through Floorzap's own domain. You do not need to create any DNS records on your company's domain for standard Floorzap email delivery.
Exception — Floorzap Email Marketing: If you are using the Floorzap Email Marketing platform, you will add a sending domain and configure DNS records so that marketing emails go out from your own domain. This is a separate setup from standard Floorzap notifications and is only required for the Email Marketing feature.