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How to Process a Partial or Full Refund in  Floorzap Payments Merchant Portal 

The following steps will provide customers on how to process either a full refund or multiple partial refunds in their merchant portal.

Instructions:

  1. Navigate to the transaction in question and there should be a refund option in the top right of your screen.
  2. Once you have clicked “refund”, your screen will alert you before continuing
    Screenshot 2025-06-16 at 3.59.12 PM
  3. After doing this, a notification in your portal should alert you a successful return request has been initiated.
  4. Navigate back to the related transaction for a second refund request.
  5. Initiate the second refund request and enter the specified amount
    1. Your payments portal takes into account your previous action and the refund value available will already have been deducted according to your first refund
  6. You will be able to see the activity and refund history on this particular transaction after your single or partial refund request has been processed within the transaction itself.