How to Process a Partial or Full Refund in Floorzap Payments Merchant Portal
The following steps will provide customers on how to process either a full refund or multiple partial refunds in their merchant portal.
Instructions:
- Navigate to the transaction in question and there should be a refund option in the top right of your screen.
- Once you have clicked “refund”, your screen will alert you before continuing
- After doing this, a notification in your portal should alert you a successful return request has been initiated.
- Navigate back to the related transaction for a second refund request.
- Initiate the second refund request and enter the specified amount
- Your payments portal takes into account your previous action and the refund value available will already have been deducted according to your first refund
- You will be able to see the activity and refund history on this particular transaction after your single or partial refund request has been processed within the transaction itself.
