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How to Process a Partial or Full Refund in  Floorzap Payments Merchant Portal 

The following steps will provide customers on how to process either a full refund or multiple partial refunds in their merchant portal.

Instructions:

  1. Navigate to the transaction in question and there should be a refund option in the top right of your screen.
  2. Once you have clicked “refund”, your screen will alert you before continuing
    Screenshot 2025-06-16 at 3.59.12 PM
  3. After doing this, a notification in your portal should alert you a successful return request has been initiated.
  4. Navigate back to the related transaction for a second refund request.
  5. Initiate the second refund request and enter the specified amount
    1. Your payments portal takes into account your previous action and the refund value available will already have been deducted according to your first refund
  6. You will be able to see the activity and refund history on this particular transaction after your single or partial refund request has been processed within the transaction itself.


Notice Regarding Refunds, Chargebacks, and Payouts:

Please be advised that any refunds processed through Floorzap Payments will not be deducted directly from your bank account. However, initiating a refund may delay future payouts for a period of time. You are fully responsible for all refunds processed on your account, so please take this into consideration before proceeding.
  • ACH Refunds & Chargebacks
    • ACH payments may take up to 5 business days to clear.
      Issuing a refund before the original ACH payment has fully cleared may result in duplicate charges being applied to your account.
  • Credit/Debit Card Refunds & Chargebacks
    • Credit and debit card payments may take up to 2 business days to settle.
    • Please consider this timeframe carefully before processing a refund, especially when chargebacks may occur.