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How to Give a Refund to a Customer

This page provides a detailed guide on how to issue a full refund to a customer in Floorzap, ensuring accurate and efficient processing of refunds.

  1. If you’re not already there, navigate to the customer payments page. From the left-side of the dashboard, click on “payments” then click on “accounts payable” and then click on “customer,” and then click on “payment refunds.”



  2. Find the invoice you wish to refund by searching for it in the search box or scrolling down the list of invoices on this page.



  3. Click on the “refund” arrow button on the right side of the screen next to the payment you wish to refund.



  4. A new window will pop up. Complete these fields.




  5. Click save to save the refund.