Floorzap Payments Tips for Fraud Prevention

• Always use trusted payment systems with built-in fraud protection. 
• Avoid high-risk payment methods like wire transfers, gift cards, or peer-to-peer apps for business transactions. 

Handling Large or Suspicious Orders
 Verify unusually large or rushed orders by: 

• Calling the customer directly using a verified phone number. 
• Confirming order details, pricing, and delivery expectations. 
• Watching for red flags: 
  • Pressure to process payment immediately. 
  • Mismatched billing/shipping addresses. 
  • Requests to split payments across multiple cards. 

• “Pickup & Chargeback" Scam – Customer pays online, demands immediate pickup, then disputes the charge. 
•  Overpayment Scam – Buyer sends extra money and asks for a partial refund. 
•  Phishing/Fake Invoices – Fraudster impersonates a vendor/customer to redirect payments. 

•  Send detailed receipts(email/SMS) with itemized costs. 
•  Follow up on high-value orders to confirm legitimacy. 
•  Request additional verification if needed (ID, business license, utility bill).

Clear Refund & Dispute Policies

• Disclose policies upfront (e.g., "No refunds on custom orders"). 
• Keep thorough records (order confirmations, shipping proof, customer communications) to fight chargebacks. 

• Train staff to recognize scams (phishing, fake checks, social engineering). 
• Encourage reporting of suspicious requests (urgency, odd payment methods). 

If Something Feels "Off"

• Pause the transaction and investigate further. 
• Contact the customer through a verified channel. 

Stay Protected & Reduce Losses

Proactive fraud prevention saves time, money, and reputation. For assistance, contact our Payment Security Team at payments-support@floorzap.com.