Floorzap Payments: Refunds, Merchant Balance & Payout Timing.
Learn how refunds are processed, where they come from, and how your merchant balance and payouts are affected.
How Refunds Work in Floorzap Payments
When you issue a refund through Floorzap Payments, the refund is deducted from your Floorzap merchant balance — not sent directly from your bank account. Here's what to expect:
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The refund reaches the customer in 2–5 business days.
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Your merchant balance is reduced immediately when the refund is processed.
What If My Merchant Balance Is $0?
If your merchant balance doesn't have enough funds to cover the refund, Floorzap handles it automatically:
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The refund still processes immediately to the customer.
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The refund amount is deducted from your next deposit(s) until the balance is recovered.
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There is no "pending" state — you don't need to take any action.
How the Merchant Balance Auto-Sweep Works
Your merchant balance automatically sweeps (transfers) to your bank when it carries a positive balance. You don't need to manually initiate transfers.
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Refund processed before a sweep: It reduces what hits your bank account in that deposit.
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Refund processed after a sweep: It comes out of a future deposit.
Viewing Your Merchant Balance
You can view your current merchant balance and transaction history in the Floorzap Payments merchant portal. Contact support if you need help accessing it.