Floorzap Payments Best Practice Onboarding Guide

Floorzap Payments Onboarding Guide

Below is your step-by-step onboarding guide, packed with essential resources either to get you started or make your experience better!

 

1.     Merchant Portal: Your Payments Hub
Access your Merchant Portal to manage all payment activities:

• View financial reports & payout tracking

• Update bank account details

• Add team members (send user invites)

• Handle chargeback disputes

Portal Navigation here: Payments Intro |  Log into your portal here: payments.floorzap.com

 

2.     Floorzap Web Application System Settings

Please review and ensure these are implemented prior to taking payments on any related Floorzap invoices

• How to Show/Hide Payments Section on Invoices

• How to Select Payment Method Options on Invoices

• How to Enable Surcharging at a System Level

• How to Select Payment Method Options on Completion Certificates

3.     Multi-location Stores

• Each location must be added to your account

• You’re responsible for entering the correct bank account info for each location

• If you’re using multiple bank accounts, let Payments Support know how each account is linked to its location

4.     Credit Card Surcharging: Quick Facts

• You can choose to add a small surcharge to credit card payments to offset processing fees

• Applies to credit cards only – not debit, ACH, cash, or check

• Shown clearly to customers before payment

• Helps protect your margins while staying transparent

• If surcharging wasn’t selected in onboarding, reach out to Floorzap support at support@floorzap.com to enable.

Surcharging is allowed in most states; we automatically disable it where restricted.

 

5.     Ordering Payment Terminals

Need devices for in-person payments?

·      Order here: https://info.floorzap.com/orderpaymentterminals

 

6.     Settlement Timelines

• Credit cards: Funds typically arrive in 2 business days.

• ACH: Funds typically arrive in 5 business days but can accelerate to 2 business days once new account risk checks are passed after 30 days of processing.

• Bank holidays impact when your funds are settled.

For additional info on tracking your settlement timelines, navigate here

 

7.     Net vs. Gross Deposits

• Default: Payouts are net (sales minus fees)

• Volume = Gross Amount

• Payout = Net Amount

For more insight on navigate your reporting, navigate here.

 

8.     Fraud Prevention Tips
Protect your business with these best practices:

• Verify high-value or rushed orders (call the customer directly)

• Post clear refund policies (reduce disputes).

• Monitor flagged transactions in your portal

For some best practices on how to help prevent fraud, check out this helpful guide on our Payments Support here.

 

9.     Chargeback Policy & Defense
If a dispute arises:

• You’ll receive an email + portal notification.

• Submit relevant documentation (receipts, contracts, proof of delivery) to fight the claim.

• Need help? Our team can guide you, but you must submit the documents.

For additional info, please visit our Chargeback section on our Payments Support here.

 

Thanks for trusting us with your payments. Let’s grow your business—securely and efficiently!