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Why Is a New Location Showing Unrecognized Payment Errors?

A new location shows unrecognized payment errors until a dedicated store is set up for it — here's how to confirm the cause and get it processing payments.

If a new location you just added is showing unrecognized payment errors, this is expected — new locations aren't automatically ready to process payments. A dedicated store has to be set up and configured for that location before it can process transactions.

How to confirm this is the cause: Try processing a payment specifically under the new location, rather than just checking the account overall. If your other locations process payments fine, the issue is isolated to the new location's setup — not an account-wide problem.

To get the location ready to process payments, contact Floorzap support with the location name. Our team will set up and configure the store so payments can go through.

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