Overview
If you're unable to mark a work order as complete, one common cause is an unapplied adjustment on the work order — including commission adjustments. Floorzap requires all adjustments to be resolved before a work order can be closed.
How to Check for Outstanding Adjustments
Open the work order in Floorzap.
Scroll to the bottom of the work order page and look for the Adjustments section.
If any adjustment is listed as "New" or "Unpaid," it must be resolved before the work order can be completed.
How to Resolve the Adjustment
You have two options:
Apply the adjustment — process it so it's accounted for on the work order.
Void the adjustment — if the adjustment was created in error and should be removed.
Once the adjustment is no longer in a "New" or "Unpaid" state, return to Work Order Actions and select Mark as Complete.