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Chargebacks Reference Table for Discover on Floorzap Payments
Provides reason codes, and explanations to help you better understand the specific chargeback in question when Discover has been used.
|
Dispute Type |
Reason Code |
Description |
Defendable |
Timeframe |
Defense Requirements |
|---|---|---|---|---|---|
|
Fraud Dispute |
4752 |
The cardholder claims that they do not recognize the transaction and states that they did not authorize the charge to their credit card. |
Yes |
25 days from receiving the NoC |
|
|
Fraud Dispute |
4866 |
The cardholder claims that they did not authorize or participate in a transaction that you processed. |
No |
N/A |
N/A |
|
Fraud Dispute |
4867 |
The cardholder claims that they did not authorize or participate in a transaction that you processed. |
No |
N/A |
N/A |
|
Fraud Dispute |
7010 |
The cardholder claims that they did not authorize or participate in a key-entered or unattended transaction conducted in a card-present environment. |
Yes |
25 days from receiving the NoC |
|
|
Fraud Dispute |
7030 |
The cardholder claims that they did not authorize or participate in a transaction conducted in a card-absent environment such as online, Mail Order/Telephone Order (MOTO), or other options. |
Yes |
25 days from receiving the NoC |
|
|
Authorization Type |
4753 |
The account number does not correspond to the account numbers the issuer has on file for this cardholder. |
No |
N/A |
N/A |
|
Processing Error |
4534 |
The cardholder claims that a single transaction was processed more than once. |
Yes |
25 days from receiving the NoC |
|
|
Processing Error |
4542 |
The transaction was not sent to Discover within the timeframe. |
No |
N/A |
N/A |
|
Processing Error |
4550 |
An account is posted as debit in place of a credit by mistake. |
Yes |
25 days from receiving the NoC |
|
|
Processing Error |
4586 |
The cardholder claims that the amount they agreed to pay differs from the amount charged. |
Yes |
25 days from receiving the NoC |
https://docs.adyen.com/risk-management/understanding-disputes/dispute-reason-codes/#incorrect-amount |
|
Processing Error |
4865 |
The cardholder claims that they paid for the merchandise or service by other means such as cash, check, another card, or other options. |
Yes |
25 days from receiving the NoC |
|
|
Consumer Dispute |
4541 |
The cardholder claims that their account continues to be billed for recurring goods or services they have canceled or revoked. |
Yes |
25 days from receiving the NoC |
|
|
Consumer Dispute |
4553 |
The cardholder is not happy with the quality of the merchandise or service. |
Yes |
25 days from receiving the NoC |
|
|
Consumer Dispute |
4755 |
The cardholder claims that they did not receive the goods or services they purchased at your business. |
Yes |
25 days from receiving the NoC |
|
|
Consumer Dispute |
8002 |
A credit has not been applied to the cardholder's account for either of the following reasons: |
Yes |
25 days from receiving the NoC |